Date printed: 11-23-2017   Last updated: 11-01-2008

To view our complete support knowledge base and most current version of this article visit support.timeips.com.
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Applies to versions: 1.8, 1.9, 1.10, 1.11, 2.0, 2.1, 2.2, 2.3, 2.4, 2.5



TimeIPS Services



TimeIPS services make it easy to keep your system up-to-date, secure and running smoothly. Available services include updates, backup, warranty and support. These are optional and only need to be purchased and used if needed by your organization. Please review the following service information to ensure your needs are met. If you have any questions, or would like to purchase extensions or renewals, please contact TimeIPS Sales at 877.846.3256.

TimeIPS Updates

TimeIPS continuously improves and extends the system and software. These improvements fall into three categories: Major Version Updates, Minor Version Updates and Modules.

  Major Version Updates Minor Version Updates Modules
Requires Active Update Account Yes No

Only if module requires a new Major Version

Type of change included

Many new features
Major changes to parts of the system
All cumulative bug/issue fixes
Access to new modules
Support for the latest hardware

Limited new features
Minor changes to the system
Fixes for bugs/issues

Specific major new feature or feature set

Installation Procedure

Review extent of changes and needed preparation with TimeIPS Support. Schedule a time for the update. Update will process automatically when released and usually takes 1-2 hours.

Varies by the content of the update. Usually, updates will apply automatically without any intervention. In order to minimize any chance for unexpected changes, some non-critical updates will only apply as-needed or on request.

Installs automatically overnight after purchase. If Major Version update is required, update will be required before module can be used.

Example Version / Name 1.6.100 to 1.8.61 1.8.60 to 1.8.61 IPSSCH

 

Off-site Backups



TimeIPS data is critical and we strongly recommend regular backups for all TimeIPS systems. Backups are easy to create, just click on System -> Backups and select "Create Backup." A single backup is good, but as new data comes into TimeIPS every day, a complete backup solution makes backups daily and stores in a secure off-site location. The TimeIPS off-site backup service provides this option in a convenient and easy-to-use package.

TimeIPS servers typically include 12 months of automatic off-site backups. By extending your off-site backup account, you can ensure that backups are being made each day and are stored off-site where they can be accessed to restore your system and/or where they can be accessed by TimeIPS technical support for you in the event that your system or facility were to become inaccessible. Off-site backups provide an affordable, reliable and hassle-free way to ensure you have the data you need, when you need it.

The TimeIPS off-site backup service can be purchased in a variety of file-size designations based on the amount of data stored in your TimeIPS server. As the number of employees and the amount of clock data stored grows over time, you may need to upgrade your backup account to a larger file-size.

For more information about using backups in TimeIPS, please see the Backup System article.

 

Extended Warranty

TimeIPS hardware typically includes 12 months of limited warranty coverage (see license/warranty agreement for details). The warranty service can be extended at any time during the initial warranty period. An extended warranty is the most cost-effective way to allow TimeIPS to repair or replace any components of your TimeIPS system that wear out or have any other difficulty.  To keep your TimeIPS system working smoothly with extended warranties, please contact TimeIPS Sales at 877.846.3256.

 

Technical Support



Each TimeIPS system includes an allotment of technical support time to assist with the initial installation/configuration and to answer questions regarding the use of the system's features and capabilities.

TimeIPS Technical Support provides professional, efficient and friendly service over the phone and via e-mail. As well, our online Knowledge Base with comprehensive information regarding each of the TimeIPS features, including step-by-step instructions for using each, is available, free of charge, 24 hours a day, 7 days a week, at http://support.timeips.com.

TimeIPS Technical Support can provide telephone and e-mail based assistance for any aspect of the installation and configuration of your TimeIPS system.  In most cases the included time is more than sufficient.  For some organizations with complex policies and/or requirements, additional time may be needed. Additional technical support time can be purchased in blocks ranging from 30 minutes to 50 hours. For more information regarding technical support and/or to purchase additional time, please contact TimeIPS sales at 877.846.3256.



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"Intelligent Personnel System" "Run your Business. We'll watch the clock." are trademarks of TimeIPS, Inc.
TimeIPS is protected by one or more patents. Patent No. US 7,114.684 B2.