Relay Control: Trouble-shooting when relay does not activate
- TimeIPS clocks load relay rules every few minutes when they check-in with the server. If you have just entered realy rules (or just changed a rule) you must either wait for a check-in or force an update at the clock.
- In the event the clock loses connection to the server, the clock will continue to activate the relay rules.
- Ensure that the relay device is properly connected to the TimeIPS system. Refer to the Relay examples articles for diagrams.
- If the device is connected to channel 1, unplug the relay control from the TimeIPS unit then plug it back in. Channel 1 should close the circuit very briefly, activating the device.
- If the relay rules were working and stopped, adjust the clock's network information to set it to a static IP address if there is a relay connected. This will ensure that dynamic lease does not expire prior to the cache updating.
- Use keypad service codes or the on-screen menu to test the relays.
- Contact TimeIPS support for keypad service codes you can use to close and open the circuit for additional testing purposes.
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