Date printed: 11-23-2017   Last updated: 05-23-2016

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Applies to versions: 2.3, 2.4, 2.5



Offline Events



When a TimeIPS® clock is unable to reach the TimeIPS® Server, either due to network failure or other problems, the clock will dutifully record any punches to its local memory. Once connectivity has been restored, these offline time events will be replayed to the server. Provided these events can be safely played back without human intervention, they will be. However, there are occasions, such as when manual edits are made, where events won't be able to be played back automatically and manual intervention must take place to reconcile these events.

 

 

Understanding and Managing Offline Events in TimeIPS


Why Offline Events happen

Offline Events are created to maintain the integrity of time punches during times where connection issues have occurred.

Offline Events can become complicated, but they do not need to be. Instructing employees and managers on how to handle offline events is the key to keeping it simple. With the correct settings and a little pre-payroll Time Edit Report review, nothing out of the normal clocking procedure should be needed.

 

 

How to Minimize Complications associated with Offline Events

 

 

 

How to Reconcile Offline Events

This warning will appear if payroll is attempted while manual intervention is needed. Payroll cannot process until the offline events are either merged with the manually entered time events or the extra events are removed.

 

In the left hand menu under Administration, click on: Clocking » Offline Events

A warning will provide the clock(s) that are currently offline as well as the employees' names that have pending offline events.

Select an employee's name from the drop-down menu and then click the View button to review their pending offline events.

 


Pending events will be viewable here, along with the option to Lock Events for Editing/Merging.

 

Once Pending Events are locked, they can be modified or deleted, and additional events can be created.

NOTE: Once offline events are locked for this employee, various other pages within TimeIPS® will be restricted from making changes to the locked employee to ensure a safe and successful merge. These pages include Time/Edit Report, Payroll, Batch Time Entry, and Group Clock. Therefore, it is in your best interest to either resolve and merge the offline punches as quickly as possible, or to be sure to unlock the events before navigating away from this page.

If the events are not resolved, it can cause issues for employees by not reporting additional offline punches for current pay periods. If that occurs, the previous payroll must be unlocked and the events must be resolved. Once completed, that payroll can be locked again.


 

Once payroll has been unlocked, navigate back to the Offline Events Page.

If the time has already been manually entered for the events, they should be unlocked and discarded.

 

The offline events can be deleted individually by clicking the red X next to the event.

To remove all of this employee's offline events, click the Mark All Offline for Deletion button.

 

Once all the changes have been made, click on the Save Changes button.

 

The offline events will then be merged with any existing time.

 

 

Removing all offline events

If there is a need to remove ALL offline events for all employees, this can be done with a partial data reset.

In the left hand menu under Administration, click on: System » Backups

 

 

 


 

 




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