Date printed: 03-29-2024 Last updated: 11-01-2008 To view our complete support knowledge base and most current version of this article visit support.timeips.com. |
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When navigating the TimeIPS administration screens, you will find an array of resources to help you with each function. There are three basic types of help resources available:
The TimeIPS Support Portal is an on-line support and information center.
The TimeIPS Support Portal includes the following helpful tools:
Tips on Searching
Search for help by entering keywords related to your issue. For example, if you want more information on running payroll, try typing "How do I run payroll?"
The TimeIPS Technical Support department is available Monday - Friday, from 8:00 AM - 5:00 PM CT at 877.846.3256 option 2 and by email at support@timeips.com.
The support number is also listed in your TimeIPS system's administrative pages. The automated phone system will prompt you to enter either your Registration or your Serial Number. Both can be found in the page footer of your TimeIPS administrative pages. Enter the * key in place of the dash or any letters.