Date printed: 11-23-2017   Last updated: 11-01-2008

To view our complete support knowledge base and most current version of this article visit support.timeips.com.
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Applies to versions: 1.3, 1.4, 1.5, 1.6, 1.8, 1.9, 1.10



General Help



The TimeIPS Help System

When navigating the TimeIPS administration screens, you will find an array of resources to help you with each function. There are three basic types of help resources available:




Level two: support.timeips.com

The TimeIPS Support Portal is an on-line support and information center.



http://support.timeips.com

The TimeIPS Support Portal includes the following helpful tools:


Tips on Searching

Search for help by entering keywords related to your issue. For example, if you want more information on running payroll, try typing "How do I run payroll?"


Level Three: TimeIPS Technical Support



The TimeIPS Technical Support department is available Monday - Friday, from 8:00 AM - 5:00 PM CT at 877.846.3256 option 2 and by email at support@timeips.com.

The support number is also listed in your TimeIPS system's administrative pages. The automated phone system will prompt you to enter either your Registration or your Serial Number. Both can be found in the page footer of your TimeIPS administrative pages. Enter the * key in place of the dash or any letters.



©2004-2017 TimeIPS, Inc. All Rights Reserved - TimeIPS and the TimeIPS logo are registered trademarks of TimeIPS, Inc.
"Intelligent Personnel System" "Run your Business. We'll watch the clock." are trademarks of TimeIPS, Inc.
TimeIPS is protected by one or more patents. Patent No. US 7,114.684 B2.