Applies to versions: 1.11, 2.0, 2.1, 2.2, 2.3, 2.4, 2.5, 3.0, 3.1, 3.2

Technical Support and General Help

When navigating the TimeIPS administration screens, you will find an array of resources to help you with each function. There are three basic types of help resources available.

Level One: The Help button

The Help button is part of the TimeIPS web interface navigation. It is located in the top right hand corner of each page.

You can choose to:  

• Hide Help

• Show General Help

• Show Specific Help

• Show All Help
  

 

• General Help typically appears at the top of a page inside a light blue box. It can be identified by its i (info) icon .

 

• Specific Help appears inline near each of the functions. Shown in the example below, it appears in the gray sections under each bold title.

NOTE: By default, the help panels are visible and can be hidden by using the previously mentioned Help button or you can change the default under My Settings.

 

Using the left pane Main Menu » My TimeIPS, click on: My Settings.

 

• This takes you to the General settings page shown in the image above.

• Set your preference under Show Help by Default and select Submit to save.

Level Two: support.timeips.com

The TimeIPS Support Portal is an on-line support and information center.

The TimeIPS Support Portal includes the following helpful tools:

 

• The Getting Started article provides information and links to step-by-step instructions regarding setting up and using your TimeIPS system.

 

 

• The What's New article includes information about the many new features and enhancements to recent TimeIPS releases.

 

 

• Use the Knowledge Base Search at the top right and the Knowledge Base will return a listing of the most relevant articles.

   

  TIPS on Searching: Search for help by entering keywords related to your issue. For example, if you want more information on running payroll, try typing "How do I run payroll?"

 

 

• In addition, you can find the following navigation tools under the Main Menu at the top left:
  

   

  • The Table of Contents provides a list of articles organized in the same manner as the TimeIPS Main Menu.

   

   

  • The Article Index provides a list of articles by article title.

   

   

  • The Downloads section contains programs, tools and examples that we recommend for use with your TimeIPS system.

   

   

  • The New Features section contains a search tool used to view and compare the features added in different versions of TimeIPS. Additionally, you may also select a category to only see related features.

   

   

  • The FAQ section includes general questions and answers regarding the Support Portal and getting help with TimeIPS.

   

   

  • The News section includes news articles regarding coming features and products and news relevant to TimeIPS customers.

   

   

  • The Web Links section contains links to other sites that may be helpful to TimeIPS users.

   

 

Level Three: TimeIPS Technical Support

The TimeIPS Technical Support department is available Monday - Friday, from 8:00 AM - 5:00 PM CT at 316.264.1600 (or 877.846.3256) option 2 and by email at support@timeips.com.

Our professionally trained support team can assist you in setting up your TimeIPS system as well as answer questions reguarding its tools and features.

The support number is also listed in your TimeIPS system's administrative pages. The automated phone system will prompt you to enter either your Registration or your Serial Number. Both can be found in the page footer of your TimeIPS administrative pages. Enter the * key in place of the dash or any letters.

After-hours support is also available by calling and entering extension 8888.  A pre-arranged after-hours authorization code must be provided.  Please call TimeIPS Technical Support during normal hours to review the after-hours support procedure and set an after-hours code if you would like to have this option available.